HOW TO RETURN (WITHIN 7 DAYS)
- Include a print out of your order confirmation or your full name and order number along with your package.
- Ship the item to our office:
- Reliable Photo Store
11/13, M. K Amin Marg,
King Lane, Bora Bazaar,
Behind Handloom House,
Fort, Mumbai – 400001.
We want you to be fully satisfied with your purchase from 'The Reliable Store'. If you have any issues with your camera or accessories, we offer a hassle-free return policy to ensure your complete satisfaction. Please take note of the following guidelines:
- Return Period: You have 7 days from the date of purchase to initiate a return or exchange only if the item you received is damaged or defective.
- Eligibility: To be eligible for a return, the item must be in its original condition, unused, and with all the original packaging and accessories included.
- Return Process: To initiate a return, contact our customer support team either via email or phone . They will guide you through the return process.
- Return Shipping: The cost of return shipping will be the responsibility of the customer, except in cases of damaged or defective items.
- Refund or Exchange: Upon receiving the returned item and verifying its condition, we will process a refund to your original payment method or offer an exchange for a similar product based on your preference.
- Damaged or Defective Items: In the event that the item you received is damaged or defective, please ensure you reach out to us within 48 hours of receiving the package. We will conduct a thorough investigation of your request, and if it meets the necessary criteria for approval, we will either guide you to the nearest service station for further assistance or provide a return label to replace the item at no extra expense to you.
- Non-Returnable Items: Certain items, such as personalized or used products, may not be eligible for returns unless they are found to be defective.
- Restocking Fee: In some cases, a restocking fee may apply for returned items that are not damaged or defective.
- Gift Returns: If the item was purchased as a gift, we can issue a refund to the original purchaser or offer an exchange to the gift recipient.
- Return Condition: The returned item must be in the same condition as when it was received, and any included promotional items must also be returned.
Please remember to package the item securely to prevent damage during transit. For any questions or concerns regarding our return policy, feel free to contact our customer support team, and they will be happy to assist you.
We value your trust in 'The Reliable Store' and strive to ensure your shopping experience with us is pleasant and satisfactory. Thank you for choosing us as your trusted camera and accessories provider.